Privacy

au9 Privacy Policy

Your privacy matters to au9. This policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold as an au9 account holder in Bangladesh.

Overview

Policy Overview

Key facts about this Privacy Policy at a glance.

Effective: 1 January 2026
Applies to: au9.onl
Language: English
Market: Bangladesh

Our commitment: au9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with third-party service providers is governed by strict data processing agreements and used solely to deliver the au9 service to you.

This Privacy Policy ("Policy") describes how au9 ("we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "your") when you access or use the au9 platform at au9.onl, including all associated services, features, and communications. This Policy should be read alongside the au9 Terms & Conditions, which govern your use of the platform.

By registering an account, making a deposit, or otherwise using any part of the au9 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not create an account or use the au9 platform.

au9 reserves the right to update this Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify registered account holders by email and post a prominent notice on the platform. The date at the top of this Policy indicates when it was last revised. Your continued use of the platform after any update constitutes your acceptance of the revised Policy.

Data Collection

What Personal Data We Collect

The categories of information au9 collects when you use the platform.

  • Identity and Registration Data

    When you open an au9 account we collect your full legal name, date of birth, Bangladesh mobile number, email address, and any government-issued identification documents provided during KYC verification — such as your National Identity Card (NID), passport, or driving licence.

  • Contact and Communication Data

    We collect the email address and mobile phone number you register with, along with any messages, chat transcripts, support tickets, and feedback you submit to our customer support team. If you contact us via email at [email protected], the content and metadata of that communication are retained.

  • Financial and Transaction Data

    We record all deposit and withdrawal transactions including amounts in BDT (৳), timestamps, payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay account reference), and transaction statuses. We do not store full payment card numbers or mobile banking PINs.

  • Gaming and Wagering Activity Data

    au9 maintains a full record of your gameplay activity including games accessed, bet amounts, bet outcomes, session durations, and sports markets wagered on. This data is used to deliver personalised game recommendations, responsible gaming interventions, and to comply with anti-fraud obligations.

  • Technical and Device Data

    We automatically collect technical data when you access the au9 platform, including your IP address, device type, operating system, browser type and version, screen resolution, language settings, referring URL, pages visited, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

  • Cookies and Tracking Technologies

    The au9 platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse platform performance. Essential cookies are required for the platform to function. You may manage non-essential cookie preferences through your device browser settings, though disabling certain cookies may affect platform functionality.

Data Use

How au9 Uses Your Data

The lawful purposes for which au9 processes your personal information.

2.1 Account Management and Service Delivery

The primary purpose for which au9 collects personal data is to create and manage your account, process deposits and withdrawals in Bangladesh Taka (৳), provide access to casino games and sports betting markets, deliver customer support, and communicate essential account-related notices. Without this data, au9 cannot provide the core services of the platform.

2.2 Identity Verification and KYC Compliance

au9 is required to verify the identity of account holders prior to processing withdrawals and at other points during the account lifecycle. Your identity and address documents are processed solely for the purposes of confirming that you are who you claim to be, that you are aged 21 or above, and that you are not a politically exposed person (PEP) or subject to sanctions screening. KYC data is not used for marketing profiling.

2.3 Fraud Prevention and Security

au9 uses technical data, transaction records, and behavioural signals to detect and prevent fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other conduct that threatens the integrity of the platform. This processing is carried out in the legitimate interests of au9 and of our user community as a whole. Where fraud is detected, relevant data may be shared with payment providers or law enforcement agencies as required by applicable law.

2.4 Responsible Gaming Monitoring

au9 analyses wagering patterns, session durations, and deposit frequency to identify account holders who may be displaying indicators of problem gambling behaviour. Where such indicators are detected, au9 may proactively contact the account holder, apply account-level restrictions, or trigger responsible gaming interventions. This processing is carried out in the interest of player welfare and is not used for commercial targeting.

2.5 Promotional and Marketing Communications

With your consent, au9 may send you promotional emails and platform notifications about bonuses, new game releases, cricket betting markets (including BPL, T20 World Cup, and IPL events), and seasonal promotions relevant to Bangladesh players (such as Eid, Pohela Boishakh, and Victory Day offers). You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to improve platform performance, optimise game loading speeds, identify and fix technical issues, and develop new features. Where analytics tools process personal data, they do so under strict data processing agreements that prohibit the use of that data for any purpose other than providing analytics services to au9.

Data minimisation: au9 only collects personal data that is necessary for the purposes described in this Policy. We do not request information that is irrelevant to delivering the au9 service, and we do not retain personal data for longer than is necessary for the purposes for which it was collected.

Data Sharing

Who We Share Your Data With

The limited categories of third parties with whom au9 shares personal data.

  • Payment Providers

    bKash, Nagad, Rocket, Upay, and other supported payment partners receive transaction identifiers and account reference numbers necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.

  • KYC and Identity Verification Partners

    au9 uses third-party identity verification services to validate government-issued documents submitted during the KYC process. These partners process identity data solely to perform the verification function and are bound by strict data processing agreements.

  • Game Technology Providers

    Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to enable game functionality and RNG certification. They do not receive your full name, NID details, or payment account numbers.

  • Platform Infrastructure and Cloud Services

    au9 uses cloud hosting and infrastructure providers to operate the platform. These providers act as data processors under strict contractual obligations and process personal data only on au9's documented instructions.

  • Legal and Regulatory Authorities

    au9 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, in response to a valid legal request, or where disclosure is necessary to protect the rights, property, or safety of au9, its users, or the public.

We do not sell your data. au9 has never sold, rented, or exchanged personal data with third-party advertisers, data brokers, or marketing networks, and we have no intention of doing so. Your data is used exclusively to deliver and improve the au9 service.

Retention

How Long We Retain Your Data

au9's data retention periods by category.

  • Account and Identity Data

    Retained for the duration of your active account and for a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.

  • Transaction and Financial Records

    All deposit, withdrawal, and wagering transaction records are retained for a minimum of 7 years from the date of each transaction, in accordance with financial record-keeping obligations.

  • KYC Documents

    Identity and address documents submitted for KYC verification are retained for a minimum of 5 years following the date of verification or account closure, whichever is later.

  • Customer Support Communications

    Support tickets and chat transcripts are retained for 3 years from the date of last interaction, to enable quality assurance review and to assist with dispute resolution.

  • Technical and Log Data

    Server logs and access records are retained for up to 12 months for security monitoring and fraud investigation purposes, after which they are anonymised or deleted.

Your Rights

Your Privacy Rights

Rights you hold over your personal data held by au9.

5.1 Right of Access

You have the right to request a copy of the personal data au9 holds about you. Requests for data access should be submitted in writing to [email protected] with the subject line "Data Access Request". au9 will respond within 30 calendar days of receiving a valid, verified request. We may need to verify your identity before processing an access request.

5.2 Right to Correction

If you believe that any personal data au9 holds about you is inaccurate or incomplete, you have the right to request correction. Minor account details such as your email address or mobile number may be updated directly from within your account settings. Requests to correct identity or KYC data must be submitted to our support team and may require re-verification of updated documents.

5.3 Right to Erasure

You may request that au9 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. The right to erasure is not absolute: au9 is required by financial regulations to retain certain categories of data (particularly transaction records and KYC documents) for specified minimum retention periods even after account closure, and erasure requests that conflict with these legal obligations will be partially fulfilled.

5.4 Right to Object to Marketing

You have the right to object to receiving marketing communications from au9 at any time, at no cost and without providing a reason. You may exercise this right by updating your notification preferences in your account settings, or by contacting our support team. Once an objection is registered, your data will be suppressed from marketing lists within 5 business days.

5.5 Right to Data Portability

Where personal data is processed by au9 on the basis of your consent or on the basis of a contract with you, you have the right to receive a structured, commonly used, machine-readable copy of your personal data for the purpose of transmitting it to another service provider. Portability requests should be submitted to [email protected] and will be fulfilled within 30 calendar days.

5.6 How to Exercise Your Rights

All privacy rights requests should be directed to [email protected]. Please include your full name, registered email address, and a brief description of the right you wish to exercise. To protect your privacy and the security of your account, au9 will verify your identity before processing any request that involves access to, correction of, or deletion of personal data.

Security

How We Protect Your Data

The technical and organisational measures au9 uses to keep your data safe.

au9 implements a layered approach to data security. All data transmitted between your device and the au9 platform is protected by SSL/TLS encryption. Account passwords are stored using industry-standard one-way hashing algorithms and are never stored in plaintext. Access to personal data within au9's internal systems is restricted on a strict need-to-know basis, and staff with access to personal data are subject to confidentiality obligations.

Financial transaction data is handled exclusively through the encrypted APIs of our payment partners — bKash, Nagad, Rocket, and Upay. au9 does not store mobile banking credentials or PINs. Our platform infrastructure is hosted on hardened cloud servers with regular security patching, vulnerability scanning, and intrusion detection monitoring.

Despite these measures, no system connected to the internet can guarantee absolute security. au9 encourages all account holders to use a strong, unique password for their au9 account, to enable two-factor authentication where available, and to contact support immediately at [email protected] if they suspect their account has been accessed without authorisation.

Data Types Processed on the Platform

Full Name Date of Birth NID / Passport Mobile Number Email Address IP Address bKash Wallet Nagad Number Rocket Number Transaction Records Session Logs Wager History Device Fingerprint Browser Type Cookies
Contact

Privacy Enquiries and Contact

How to get in touch with au9 regarding this Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to au9's data processing practices, please contact our support team in writing. Our team aims to respond to all privacy-related enquiries within 5 business days of receipt.

Email: [email protected]

Please include "Privacy Enquiry" in the subject line of your email along with your registered account username to help us locate your records promptly. All communications are treated as confidential and handled by staff who are specifically trained in data protection matters.

This Policy was last reviewed and updated on 1 January 2026. Any future material revisions will be communicated to registered au9 account holders by email and posted prominently on the au9 platform at least 14 days prior to taking effect.