Play Safe

Responsible Gaming at au9

au9 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Gambling should always be entertainment — never a financial solution or source of stress.

Adults only. The au9 platform is strictly for players aged 21 and above. We actively verify player age during account registration and KYC review. Underage gambling is prohibited and any account found to belong to a person under 21 will be permanently closed.

Our Commitment

Safe Gambling Is Our Priority

How au9 approaches player welfare across every aspect of the platform.

At au9, responsible gaming is not a checkbox — it is a core part of how we build and operate our platform. We understand that for the vast majority of our players across Bangladesh, gambling is a leisure activity they enjoy in moderation. We want to keep it that way. Our goal is to ensure that every player who chooses au9 has access to the tools, information, and support they need to stay in control of their gambling at all times.

Problem gambling can affect anyone regardless of background, income, or experience. The line between entertainment and compulsion can shift gradually, and it is not always easy to recognise from the inside. au9 takes a proactive stance: we monitor account behaviour for warning signs, we make player-protection tools easy to find and use, and we ensure our support team is trained to respond with care when a player reaches out for help.

If you are reading this page because you have concerns about your own gambling — or the gambling of someone close to you — please know that reaching out is the right step. Our support team at [email protected] is available to help you activate any of the protective measures described on this page, without judgement.

The golden rule: Only gamble with money you can afford to lose. Never borrow money to fund gambling. Never chase losses by placing larger bets. Set a budget before you start, and stop when you reach it — win or lose.

Protection Tools

Tools to Keep You in Control

au9 provides a range of account-level controls you can activate at any time.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your au9 account.

Session Time-Out

Limit how long you can remain logged in per session to prevent extended unplanned play.

Cooling-Off Period

Take a short break of 24 hours, 7 days, or 30 days during which your account is temporarily suspended.

Self-Exclusion

Permanently or long-term exclude yourself from au9. Once set, this cannot be reversed during the exclusion period.

Loss Limits

Cap the maximum amount you are willing to lose in a set period before your account is restricted.

Reality Checks

Receive on-screen notifications at regular intervals reminding you how long you have been playing.

To activate any of these tools, log in to your au9 account and navigate to Account Settings, or contact our support team directly at [email protected]. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period before they apply.

Key Principles

How au9 Supports Responsible Play

Six pillars of our responsible gaming programme.

  • Age Verification — 21+ Only

    Every new au9 account is subject to age verification before withdrawals are enabled. Players must be 21 years or older to hold an active account. Identity documents submitted during KYC are cross-checked to confirm date of birth. Any account where underage gambling is suspected is frozen pending investigation and permanently closed if confirmed.

  • Deposit and Loss Limit Controls

    au9 allows players to set hard limits on daily, weekly, and monthly deposits in Bangladesh Taka (৳). Loss limits work similarly — once your pre-set loss threshold is reached in the defined period, your account is automatically restricted from placing further wagers until the period resets. These limits are enforced at the platform level and cannot be bypassed.

  • Self-Exclusion Programme

    Players who feel they need a longer break from gambling can apply for self-exclusion through the au9 support team. Self-exclusion periods range from 6 months to permanent closure. During the exclusion period, the account is fully suspended — login is blocked, deposits are rejected, and all marketing communications are suppressed immediately. Reinstatement after a finite exclusion period requires a written request and a 7-day reflection period.

  • Session Time Limits and Reality Checks

    Time can pass quickly during gaming sessions. au9 lets players set a maximum session duration after which they are automatically logged out. Reality check notifications appear at intervals you choose — every 30, 60, or 90 minutes — displaying the total time played in the current session and the net result of your wagers, prompting you to make a conscious decision about whether to continue.

  • Trained Support Team

    Every member of the au9 customer support team receives training in responsible gambling awareness. If a player contacts our team with concerns about their gambling behaviour, the response is compassionate, non-judgemental, and focused on connecting the player with the appropriate tools or external resources. Support is available via email at [email protected].

  • Behavioural Monitoring

    au9 uses automated systems to monitor account behaviour for patterns that may indicate problem gambling — such as rapid deposit sequences after losses, significant increases in bet sizing, or unusually long uninterrupted sessions. When these patterns are detected, our responsible gaming team may reach out proactively to check in with the player and offer guidance on available protective tools.

Warning Signs

Recognising a Gambling Problem

Honest self-assessment is the first step toward getting help.

Problem gambling rarely announces itself all at once. It tends to develop gradually, which makes self-awareness particularly important. The following questions are not a clinical diagnostic tool, but they can help you reflect on whether gambling has moved beyond entertainment in your life. If you answer "yes" to two or more of these questions, we strongly encourage you to speak with someone you trust and to contact the au9 support team to activate protective account measures.

  • Do you find yourself gambling with money set aside for essential expenses such as rent, food, or utility bills?
  • Have you borrowed money or sold possessions in order to fund gambling?
  • Do you feel a strong compulsion to chase losses by placing more bets immediately after losing?
  • Have you tried to reduce or stop gambling but found it difficult or impossible to do so?
  • Does gambling occupy a large proportion of your thoughts during the day, even when you are not actively playing?
  • Have family members, friends, or colleagues expressed concern about how much time or money you spend gambling?
  • Do you feel anxious, irritable, or restless when you are unable to gamble?
  • Have you concealed the extent of your gambling activity from people close to you?

You are not alone. If you recognise these patterns in yourself, taking action early makes a significant difference. Contact the au9 support team at [email protected] to activate self-exclusion or deposit limits immediately. You do not need to wait until things get worse.

Protecting Others

Keeping Minors Safe

Steps to prevent underage access to the au9 platform.

If you share a device with younger family members — including children, teenagers, or anyone under 21 — it is important to take steps to prevent them from accessing the au9 platform. The following measures are recommended for households in Bangladesh where shared devices are common.

  • Always log out of your au9 account when you have finished a session, particularly on shared mobile phones or tablets.
  • Do not save your au9 login credentials in your device's browser auto-fill if the device is accessible to minors.
  • Enable device-level parental control software to restrict access to gambling websites and apps.
  • Keep account-related notifications and emails private — consider using an email address that is not accessible to other household members.
  • Speak openly with young people about the risks of gambling and the legal age requirement of 21+.

If you believe a minor has accessed the au9 platform, contact our support team immediately at [email protected]. We take underage access reports seriously and will investigate promptly.

Get Help

Contact Support

Reach the au9 responsible gaming team directly.

Remember: Gambling is entertainment, not a way to make money. The house always has a mathematical edge over time. Play for enjoyment, set strict limits, and never gamble under the influence of stress, alcohol, or emotional distress.